At IHATRENDZ, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
Return Eligibility
- Items must be returned within 7 days of receipt.
- Products must be in their original condition, unworn, and unwashed, with all tags attached.
- Sale items are final and cannot be returned.
How to Initiate a Return
- Contact Us: Email our customer service team at [support@ihatrendz.com] with your order number and the reason for your return.
- Return Authorization: We’ll provide you with a return authorization and instructions on how to send your item back.
- Ship Your Return: Package your item securely, including the original packaging if possible. Use a trackable shipping service to return your item.
Refund Process
- Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.
- Refunds will be processed to the original payment method within 5-10 business days after approval.
Exchanges
- If you’d like to exchange an item for a different size or color, please return the original item and place a new order for the desired product.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.
Questions?
If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team at [support@ihatrendz.com]. We’re here to help!
Thank you for choosing IHATRENDZ!